Assistant Store Manager

Hiring Manager

Goodwill of Central Iowa is seeking a Retail Assistant Store Manager to manage donated-goods retail employees with our values of love, kindness, and respect.

About the Role

Hours & Schedules: Full-Time (40 hours/week) No retail holiday season! Shifts may be scheduled Monday - Saturday between the hours of 8 am and 10 pm and Sundays from 11 a.m. to 6 p.m. This position requires a flexible schedule to manage any shift across the department and support business needs.

Responsibilities

• Assists in managing the team and store processes effectively to meet sales and production goals monthly, quarterly and annually.
• Trains and coaches employees using various platforms including in-person, online, and written processes.
• Effectively uses technology such as Microsoft Office suite, Point of Sales system, Human Resources Information System, cash register operations system, camera system, to communicate, monitor, and track store metrics.
• Analyzes expenses, production, and sales to achieve revenue goals to support and fund Goodwill of Central Iowa’s mission.
• Participates in monthly financial calls.
• Completes regular KPI reports, oversees employee timekeeping, and completes bi-weekly payroll actions.
• Provides work performance feedback to employees using GCI’s values of love, kindness, and respect.
• Supports the Mission department and activities through our round-up program, promoting Mission activities and programs, supporting Mission goals and employees.
• Provides excellent customer service and responds effectively and promptly to customer needs.
• Assists in managing store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals.
• Partners with Store Manager and Safety & Loss Control Specialist to monitor and manage safety processes, regular safety activities, and safety training.
• Monitors and assists in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage.
• Performs other duties as assigned.

Requirements

• Possess strong interpersonal skills and the ability to communicate effectively in written and verbal formats.
• Able to run cash register, computer, wheeled carts and clothing racks, pallet jacks; potential for forklift operation dependent on work location.
• Able to work independently and be flexible; adaptable to change.
• Excellent organizational skills, attention to detail, ability to prioritize and assign/monitor work.
• Able to perform basic math.
• Basic knowledge of Microsoft office suite including Word, Excel and Outlook.
• Able to work under pressure, maintain accuracy and meet deadlines.
• Must be able to pass a criminal background check and dependent adult and child abuse background check.
• High school diploma or its equivalent or currently attending high school or GED classes.
• A minimum of four (4) years of any combination of military service, high school or related full-time paid employment.
• A minimum of twelve (12) months of related full-time paid employment, including at least six (6) months of supervisory experience, or a minimum of one year of full-time employment at a Goodwill of Central Iowa retail store.
• Able to obtain First Aid/CPR certification.
• Able to carry, lift, push or pull up to 40 pounds regularly.
• Able to tolerate variations in work environment temperature.
• Able to be stationary or mobile for long periods of time.

Qualifications

• Minimum of six (6) months of management experience - softlines and hardlines experience preferred.
• Outstanding communication skills for daily employee and customer interactions.
• A dedication to coaching, leading, and developing others.
• Exceptional problem-solving abilities.
• Flexibility to work positively on a team within Goodwill of Central Iowa's values of treating others with love, kindness, & respect.

Skills

• Microsoft Office Suite
• Point of Sales System
• Human Resources Information System
• Cash Register Operations System
• Camera System
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

Benefits

Starting wage of $18.00-$22.00/hour dependent on relevant years of experience. An additional $1.00/hour on Saturday and Sunday shifts worked! Monthly bonus eligibility based on achievement of department goals! Annual merit increase eligibility based on individual job performance. Eligibility for benefits on the first of the month following date-of-hire! See our benefits summary including medical, dental, vision insurance, retirement plan, PTO, and more!

Pay & Schedule

Starting wage of $18.00-$22.00/hour dependent on relevant years of experience. An additional $1.00/hour on Saturday and Sunday shifts worked! Monthly bonus eligibility based on achievement of department goals! Annual merit increase eligibility based on individual job performance. Eligibility for benefits on the first of the month following date-of-hire!

Benefits

See our benefits summary including medical, dental, vision insurance, retirement plan, PTO, and more!

Career Development Pathways

• Store Manager-In-Training - Assists with directing store operations to train, lead, and manage store team members and learn how to achieve key performance metrics and manage revenue targets.
• Store Manager - Directs store operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI’s mission.
• District Manager - Oversees multi-unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.
• Assistant Director of Retail Operations - Oversees the retail department operations and leaders, championing service excellence, and achieving organizational targets to fund Goodwill's mission.

Equal Opportunity Employer

Goodwill of Central Iowa is an Equal Opportunity Employer (EOE/M/F/Vet/Disability) and E-Verify Participant.