Assistant Store Manager

About the Role

When the Store Manager is off-duty, the Assistant Manager assumes full responsibility for operating a Goodwill Retail Store. This role involves leading, motivating, coaching, and training employees while meeting sales goals and upholding Goodwill's policies and procedures.

Essential Duties and Responsibilities

• Maintain inventory levels through proper rotation, pricing, returns, and sales procedures
• Ensure merchandise is attractively displayed to enhance the customer shopping experience
• Maintain store cleanliness and organization daily, with most merchandising tasks completed before opening
• Guarantee the store opens and closes according to policy, including activating security and environmental systems
• Follow cash-handling procedures, including petty cash security, daily deposits, sales reconciliation, and reporting discrepancies
• Provide excellent customer service; ensure staff are courteous and helpful
• Respond to customer and donor inquiries and complaints professionally
• Ensure equitable access to merchandise for all shoppers
• Supervise up to 30 store employees
• Train, schedule, and provide feedback to staff; guide performance improvement as needed
• Document and recommend personnel actions when necessary
• Attend management meetings and communicate relevant updates to store staff
• Maintain a safe, sanitary, and secure store environment
• Monitor and report safety hazards
• Train staff on safety and fire prevention protocols
• Adhere to established policies and commercial best practices
• Complete all administrative tasks timely and accurately
• Support the organization's goals, procedures, and values