Assistant Store Manager

Location: 20172 Highway 59 Suite G, New Caney, Texas 77357. As an Assistant Store Manager (ASM), you'll support our customers through real financial needs while gaining hands-on experience running a store. You'll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It's performance-driven, people-first, and packed with growth potential.

Pay

The hourly wage for this position is $16 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits

• Paid on-the-job training and a comprehensive new hire program
• Access to a robust learning management system with e-learning modules for professional and personal development
• Cross-brand training enabling opportunities at any of our eleven brands nationwide
• Enrollment in a key holder program designed to establish and enhance leadership potential for promotion
• Performance-based career advancement
• Educational reimbursement program
• Multiple medical insurance coverage choices, all including telemedicine and medical spending account options (HSA/FSA)
• Traditional 401(k) and Roth 401(k) retirement plan with generous company match
• Company-sponsored Life and AD&D Insurance
• Basic and Enhanced Voluntary benefits: dental, vision, short-term and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance
• Free access to mental health resources, life coaching, and more for you and family through Employee Assistance Program
• Free access to exclusive discounts from nationwide and local retailers through Discount Marketplace
• Paid time off starting at 12 days in first year, growing with tenure

Based on current benefit offering, subject to change. Certain benefits subject to terms and conditions of governing plan documents.

Responsibilities

• Maximize customer success by offering financial services that fit their needs
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions, and ancillary products
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty
• Oversee account management and recovery processes, including collection calls, while maintaining focus on customer service to prevent loss and charge-off accounts
• Maintain customer information in the point of sale (POS) system with accuracy and integrity
• Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures
• Perform duties outside the office, including on-site vehicle appraisals, store errands, and