Assistant Store Manager

About the role

As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It’s performance-driven, people-first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step.

Pay

The hourly wage for the position is $16.00–$19.25 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits

• Paid on-the-job training and a comprehensive new hire program
• Access to a robust learning management system with e-learning modules for professional and personal development
• Cross-brand training enabling opportunities across eleven brands nationwide
• Enrollment in a key holder program designed to establish and enhance leadership potential for promotion
• Performance-based career advancement
• Educational reimbursement program
• Multiple medical insurance coverage choices, all including telemedicine and medical spending account options (HSA/FSA)
• Traditional 401(k) and Roth 401(k) retirement plan with generous Company match
• Company-sponsored Life and AD&D Insurance
• Basic and Enhanced Voluntary benefits: dental, vision, short-term and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance
• Free access to mental health resources, life coaching, and more for you and family members through Employee Assistance Program
• Free access to exclusive discounts from nationwide and local retailers through Discount Marketplace
• Paid time off that grows with you, starting with 12 days in your first year

Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents.

Responsibilities

• Maximize customer success by offering financial services that fit their needs
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions, and ancillary products
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge-off accounts
• Maintain customer information in the point of sale (POS) system with accuracy and integrity
• Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures
• Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
• Help conduct store audits, create reports, and compile financial data to further ensure compliance
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services
• Work efficiently in a rapidly changing, fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
• Conduct additional tasks as directed by leadership
• Maintain a full-time work schedule with regular, in-person attendance, including weekends (minimum 40 hours per week; store hours, schedules, and minimum hours may be subject to change by brand at Company discretion)

Requirements

• High school diploma or equivalent
• Minimum one year’s experience in customer service, sales, or retail
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems
• Must be at least 18 years of age (19 in Alabama)
• Valid driver’s license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated)
• Background check required (conducted and considered in accordance with applicable law)
• Ability to meet physical demands: frequently remaining in a stationary position (standing up to 90% of the time), moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard

Preferred qualifications

• Management experience in retail, convenience store, grocery, finance, service, or related industries
• Experience in check cashing, document verification, money order processing
• Bilingual (English/Spanish) — a plus and may be required for certain locations

Company recognition

• Military Friendly Employer and Military Friendly Spouse Employer — four consecutive years
• Top Employer for Hispanic and Latinos by HLPA — 2023, 2024, 2025
• America’s Greatest Workplace in Financial Services 2025 by Newsweek