Assistant Store Manager

About the Role

As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It’s performance-driven, people-first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a company that invests in your future, you just found your next step.

Pay

The hourly wage for the position is $16.50 per hour. This rate is part of a Total Compensation package that includes benefits and perks.

Benefits

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system with e-learning modules for professional and personal development.
• Cross-brand training enabling opportunities across eleven brands nationwide.
• Enrollment in a key holder program to enhance leadership potential for promotion.
• Performance-based career advancement.
• Educational reimbursement program.
• Multiple medical insurance coverage choices, including telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plans with a generous company match program.
• Company-sponsored life and AD&D insurance.
• Voluntary benefits including dental, vision, short-term and long-term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family through the Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through the Discount Marketplace.
• Paid time off starting with 12 days in your first year.

*Certain benefits are subject to the terms and conditions of the governing plan documents, which should be consulted for additional details and eligibility requirements.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate and accurately process loan/pawn applications, check cashing transactions, and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge-off accounts.
• Maintain customer information in the point of sale (POS) system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Work to meet company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in or hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws and regulations.
• Help conduct store audits, create reports, and compile financial data to ensure compliance.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment, handling multiple challenging tasks to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends (minimum 40 hours per week).

Store hours, schedules, and the minimum number of hours required may be subject to change at the company's discretion.

Requirements

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).
• Background check required, conducted in accordance with applicable law.
• Ability to meet the physical demands of the position, including standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard.

Preferred Qualifications

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience in check cashing, document verification, or money order processing.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.