Assistant Store Manager

About the role

The Assistant Store Manager (ASM) role at TitleMax Buford, GA involves supporting customers through financial needs, developing leadership skills, and gaining hands-on store management experience. Key responsibilities include maximizing customer success, assessing financial transactions, managing accounts, and working within a fast-paced, dynamic environment.

Responsibilities

• Maximize customer success by offering financial services tailored to their needs.
• Audit and process loan/pawn applications, check cashing transactions, and ancillary products.
• Manage daily call campaigns to market services, build new business, and nurture customer relationships.
• Oversee account management and recovery processes, including collection calls, while maintaining customer service.
• Support and coach Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside the office, such as on-site vehicle appraisals, store errands, and external marketing activities.
• Work to meet performance standards by leveraging partnerships, referrals, and community events.
• Maintain office security, conduct opening and closing procedures, and manage store audits.
• Ensure compliance with Company policies and local, state, and federal laws and regulations.
• Conduct store audits, create reports, and compile financial data to ensure compliance.
• Maintain a clean and safe work environment, address facility needs, and schedule maintenance services.
• Handle multiple tasks with ease to meet individual and team performance standards.
• Work efficiently in a fast-paced environment, including weekends.

Qualifications and Skills

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).
• The ability to meet the physical demands of the position, including standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls.
• Management experience in retail, finance, or related industries is preferred.
• Experience in check cashing, document verification, and money order processing is beneficial.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

Nice to Haves

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience in check cashing, document verification, money order processing.
• Bilingual (English/Spanish) proficiency.

Benefits & Perks

Community Choice Financial® offers a comprehensive Total Compensation package, including paid on-the-job training, a robust learning management system, and a variety of benefits such as medical insurance, dental, vision, and disability plans. Employees also receive educational reimbursement, a traditional and Roth 401(k) retirement plan with a generous Company match, and access to mental health resources and discounts through the Employee Assistance Program.