Assistant Store Manager

About the role

The Assistant Store Manager (ASM) role at TitleMax Mobile, AL supports customers in meeting their financial needs while gaining hands-on experience in running a store. Key responsibilities include maximizing customer success, assessing financial transactions, managing accounts, and supporting team members.

Responsibilities

• Maximize customer success by offering financial services tailored to their needs.
• Assess risk, evaluate, and accurately process loan/pawn applications, check cashing transactions, and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service.
• Maintain customer information in the point of sale (POS) system with accuracy and integrity.
• Support, coach, and develop Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Conduct store audits, create reports, and compile financial data to ensure compliance.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Help conduct store audits, create reports, and compile financial data to further ensure compliance.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Requirements

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

Skills

• Management experience in retail, convenience store, finance, service, or related industries.
• Experience in check cashing, document verification, money order processing.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

Benefits

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules.
• Cross brand training enabling movement into opportunities at any one of our eleven brands.
• Key holder program for leadership potential.
• Performance-based career advancement.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.

Pay

The hourly wage for the position is $16.00 per hour.

Schedule

A full-time work schedule for this position includes, at a minimum, 40 hours per week. Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company.