Assistant Store Manager

About the role

The Assistant Store Manager (ASM) position at TitleMax Columbia, SC offers support to customers through financial services while gaining hands-on experience managing a store. Key responsibilities include maximizing customer success, assessing financial transactions, managing accounts, and supporting staff.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Audit and process loan/pawn applications, check cashing transactions, and ancillary products.
• Manage daily call campaigns to market services, build new business, and nurture customer relationships.
• Oversee account management and recovery processes, including collection calls, while maintaining customer service.
• Support, coach, and develop Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Work to meet performance standards by leveraging partnerships, referrals, and in-store/community events.
• Maintain office security, conduct opening/closing procedures, and manage vault/cash drawer.
• Conduct store audits, create reports, and compile financial data to ensure compliance.
• Maintain store appearance and cleanliness, address facility needs, and schedule maintenance services.
• Handle multiple tasks with ease in a fast-paced environment.
• Meet individual and team performance standards.
• Work a full-time schedule, including weekends.

Qualifications and Skills

• A high school diploma or equivalent.
• At least one year’s experience in customer service, sales, or retail.
• At least three months’ supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).
• The ability to meet the physical demands of the position, including standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls.

Nice to Haves

• Management experience in retail, finance, or related industries.
• Experience in check cashing, document verification, and money order processing.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

Benefits and Perks

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system and cross-brand training.
• Performance-based career advancement and educational reimbursement program.
• Traditional and Roth 401(k) retirement plans with a generous Company match.
• Company-sponsored life and AD&D insurance.
• Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
• Voluntary benefits such as dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Mental health resources, life coaching, and discounts from retailers through the Employee Assistance Program.
• Paid time off that grows with you, starting with 12 days in your first year.