Assistant Store Manager

About the role

Do you want to help make other people shine? Do you want to help brides find their dream dress? Bon Bon Belle Bridal is looking for a strong Assistant Manager who is committed to providing a memorable experience for all customers who visit our store. Our goal is to provide brides from all over the world with an experience of a lifetime, with genuine stylists and gowns that feel like an extension of themselves in every way. We invite applicants who share our passion for love and a commitment to exceptional service and client experience.

Who we are: Our Mission: Make Other People Shine
Our Core Values
CARE: We care first for each other, then customers
SERVICE: We wow our customers with service and hospitality
PROCESS: We follow repeatable systems to ensure consistently excellent experiences for our customers and co-workers
IMPROVEMENT: We constantly improve and raise the bar on our service experience, our facility, our brand, ourselves

Responsibilities

• Customer Service: greeting customers in a timely manner, answering phones, replying to customer inquiries, and ensuring all customers are taken care of.
• Issue Escalation: resolve issues with customers in a professional manner.
• New Hire Training: own the training role for Bridal Stylists. Train new employees using our extensive training curriculum.
• Management: Responsible for managing the store on Wednesday and Thursday evenings, as well as Sundays.
• Pre-Call Rockstar: Call our customers before their appointments to obtain all necessary details prior to their visit to Bon Bon Belle.
• Sales: host brides and their guests for dress appointments, act as subject matter expert guiding brides to say yes to their perfect dress.
• Service: providing the best service possible to wow each customer and guest in our store.
• Visual Merchandising: positively contribute to our store's appearance—ensure the store looks beautiful and all displays are clean, organized, and fully stocked.
• Daily housekeeping and general upkeep of the store: all team members contribute to the cleanliness of the store, including sweeping of floors, ensuring the bathroom is clean and stocked, organizing the dresses, maintaining glassware cleanliness and organization, and general tidying of the store each shift.
• Continuous improvement: train on new products, terminology and new trends, including attending the Monthly Staff meeting.

Requirements

• Experienced in retail and/or bridal sales, ideally at a Bon Bon Belle store
• Have a bachelor’s degree or high school diploma
• Someone who keeps current with trends and styles
• Can mesh well with a team while also acting as a strong right hand to the Store Manager
• Capable of multitask