Assistant Store Manager

Responsibilities

• Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences
• Ensure prompt and consistent opening and closing of location based on store hours of operation
• Perform all aspects of store operations including but not limited to customer service, sales, shop management and office responsibilities
• Promote sales through explaining benefits of service and products to customers
• Perform vehicle inspections, print vehicle owner’s manual maintenance requirements, and prioritize and promote needed products and services with customers and management; consistently conduct work order reviews for accuracy
• Manage ticket average and profitability and assist store manager in meeting company expectations
• Ensure facilities and equipment are maintained according to company guidelines and in compliance with Big O Tires standards
• Timely complete daily Today’s Class Technician and other required training

Requirements

• 18 years of age or older
• Ability to obtain the state appropriate Motor Vehicle Inspection license within one year of hire
• Previous experience in retail or automotive sales or service
• Ability to learn new concepts and use technical materials
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages
• Ability to consistently operate a computer and other office productivity machinery
• Ability and willingness to work with hazardous materials
• Ability and willingness to work with customers in outdoor weather conditions
• Ability to safely operate automatic and manual transmission vehicles
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
• Vision, hearing, speech, and the ability to detect odors
• Valid driver’s license for moving customer vehicles in and out of the shop area
• Availability to work holidays, weekends, and after regular business hours as needed
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds
• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors

Qualifications

• High school diploma or GED equivalent
• Two years or more of experience in the retail or sales industries
• Ability to work both independently and in a team environment
• Ability to work at a fast pace
• Ability to effectively lead a team
• Strong verbal communication skills
• Sales abilities
• Ability to prioritize and plan work activities using time efficiently
• Ability to manage multiple tasks and projects
• Ability to perform detail work with accuracy

About MFA Petroleum Company

MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas. MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor.

Benefits

• Comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off, paid company holidays, and the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives
• Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability
• Retailer retirement benefits include a 401(k) plan with a company match offering pre-tax and Roth options

Culture

The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built. Put Customers First
Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with.
Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services.
Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time.
Every time.
Be Tenacious
Give Your Best – Always give your best effort and seek to improve every day.
Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.”
Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
Lead by Example
Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction.
Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers and our company.
Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team.

Growth & Development

We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.