Assistant Store Manager

Key Responsibilities

• Assign and dispatch repair orders to technicians based on skillset and availability.
• Monitor technician productivity and adjust workload to maintain an efficient workflow.
• Communicate with service advisors regarding job status and timelines
• Ensure daily repair targets and deadlines are met
• Sources parts quickly and cost-effectively from approved vendors
• Coincide with timely parts ordering and delivery to minimize downtime
• Receive, inspect, and verify incoming parts for accuracy and quality
• Handle parts returns and warranty claims with suppliers
• Maintain parts inventory tracking and storage organization
• Aid the Repair Center Manager in executing day-to-day operational strategies
• Monitor and ensure adherence to safety procedures and cleanliness standards
• Help resolve customer service or repair issues when escalated
• Coordinate loaner vehicle and shuttle service logistics as needed
• Support technicians and advisors with resource needs or problem-solving
• Foster a positive, efficient, and team-oriented work environment
• Help onboard and train new employees in procedures and systems

Qualifications

• 2+ years of experience in an automotive repair or service environment (Management experience preferred)
• Strong organizational and time management skills
• Familiarity with automotive parts sourcing and inventory systems
• Excellent communication and leadership abilities
• Ability to lift to 25 lbs and perform physical tasks as needed
• Proficiency with shop management software (e.g., Tekmetric or similar) is a plus