Assistant Store Manager - ASM

About the role

Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates, and merchandising.

Responsibilities

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Aids in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
• Communicates any variances to Company standards to the Store Manager.
• Schedules Associates to meet business objectives.
• Ensures compliance with all State, Local, and Federal regulations.
• Schedules and completes all Associate cleaning tasks throughout the store, including restrooms.
• Accepts special assignments as directed by Leadership.
• Administers payroll including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Aids in recruiting, hiring, training, and developing non-exempt Associates.
• Aids in Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
• Manages actual expenditures to be within budget.
• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
• Facilitates monthly safety meetings.
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Recognizes Associates using Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
• Represents and supports the Company brand at all times.
• Maintains and models a professional appearance, in accordance with the Company Dress Code.
• Manages Store to ensure a clean, neat, easy-to-shop environment.
• Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
• Schedules and completes all Associate cleaning tasks throughout the store, including restrooms.
• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
• Assists with training Associates on Loss Prevention awareness and Store shortage goals.
• Demonstrates integrity and honesty in all interactions with Associates and Customers.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Monitors mark-out-of-stock policy to ensure proper administration.
• Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
• Maintains a large Customer service presence on the sales floor, Customer and Associate engagement, and heightened Loss Prevention awareness.
• Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
• Maintains Public View Monitor (PVM) system properly.

Qualifications and Special Skills Required

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Demonstrated ability to supervise, motivate, and communicate positively to Store Associates at all levels.
• Ability to handle multiple tasks, prioritize those tasks, give direction, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Uses all Store equipment, including PDTs, registers, and PC as required.
• Spend up to 100% of working time standing, walking, and moving around the Store.
• Bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull and lift more than 25 lbs.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.