Assistant Store Manager 5912

General Function / Summary

The Assistant Store Manager serves and educates customers on the product portfolio by presenting options and handling customer inquiries. They also perform outbound sales calls, manage cash transactions, and comply with regulations and company policies.

Duties

• Serve and educate customers on the product portfolio
• Escalate issues to higher management if unable to resolve directly with customers
• Answer telephone inquiries and perform customer sales, courtesy, and collection calls
• Interact with customers, confirming or clarifying information, and diffusing complaints
• Handle and count currency, cash, and coins, balancing receipts, and processing transactions
• Comply with federal and state regulations and company policies
• Complete compliance trainings and quarterly I Agree

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and verbal and written communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, and work autonomously
• Own personal reliable transportation compliant with company policy
• Valid Driver’s License and valid Automobile Insurance
• Ability and willingness to live and embrace core values of accountable, inclusive, transparent, and focused

Physical Demands

• Call center/retail/office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Extended viewing of computer screens and typing
• Must be able to lift up to 50lbs, with or without reasonable accommodations

Travel / Attendance

• Must be able to travel to all stores within the assigned district with personal vehicle
• May be asked to travel to neighboring districts
• May require overnight travel
• Must work assigned shifts as scheduled

Why Choose CNG Holdings, Inc.

• CNG Holdings Inc. is a respected leader in the financial services industry
• We provide convenient and accessible financial products and services to improve customers' financial situations
• We strive to make a difference in our customers' lives and the communities we serve
• We are committed to hiring and retaining a diverse workforce and making decisions without regard to race, color, religion, gender, etc.