Assistant Store Manager - 2539

General Function / Summary

The Assistant Store Manager serves and educates customers on the product portfolio by presenting options and addressing issues. They handle customer inquiries, perform sales calls, manage cash transactions, and comply with regulations and company policies.

Duties

• Serve and educate customers on the product portfolio
• Escalate unresolved issues to higher management
• Answer telephone inquiries
• Perform outbound customer sales and collections
• Interact professionally with customers, resolving complaints
• Handle and count currency, cash, and coins
• Balance receipts and resolve discrepancies
• Process transactions accurately according to company policy
• Comply with federal and state regulations and company policies

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
• Strong customer service, active listening, and communication skills
• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, and work autonomously
• Own personal reliable transportation compliant with company policy
• Valid Driver’s License and automobile insurance
• Willingness to live and embrace core values of accountability, inclusivity, transparency, and focus

Physical Demands

• Call center/retail/office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Extended viewing of computer screens and typing
• Must be able to lift up to 50 lbs

Travel / Attendance

• May be required to travel to all stores within the assigned district with personal vehicle
• May be asked to travel to neighboring districts
• May require overnight travel
• Must work assigned shifts as scheduled

Why Choose CNG Holdings, Inc.

• CNG Holdings Inc. is a respected leader in the financial services industry
• We strive to help and educate our customers, building long-term relationships
• We are committed to diversity and inclusion
• We embrace our core values of accountability, inclusivity, transparency, and focus