Assistant Store Manager 09513
About the role
The Assistant Manager is responsible for supervising and supporting the direction and planning of associates' daily goals and activities to deliver an exceptional client experience, managing store operations, and maintaining brand standards.
Responsibilities
30% Brand: Provides supervision and supports the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands.
30% People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Identifies strengths as well as opportunities for each associate and addresses them through coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging.
30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Utilizes digital strategies such as Omni-channel fulfillment (SFS/SDD/BOPIS). Manages inventory through ordering and shipment processing. Schedules appropriately to manage payroll hours. Ensures all store opening and closing procedures are performed correctly. Follows through on Company directives, assignments & projects.
10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Protects company assets by ensuring inventory and cash control procedures are followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.
Requirements
High School Diploma or equivalent
Must be 18 years of age or older
Minimum 3+ years retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Ability to lead or support a team of associates to meet business objectives
Can effectively communicate with team and management
Must have scheduling availability to meet the needs of the business
Cosmetology license desirable, but not required
Competencies
Passionate Learner
Desire to grow and learn
Flexible & Agile Adapter
Talent Builder
Effective Communicator
Team Builder
Customer Focused Partner
Results Driver
Lead and motivates team
Determines success with GRIT
Strategic Thinker
Visionary and broad perspective
Problem Solver & Decision Maker
Analyzes information and objectively evaluates alternatives to make sound decisions
Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor
Task Level High
Departmental/Division Level High
Project Level High
Consultative Level High
Working Conditions / Physical Requirements
The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes.
The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.
May be required to work in other stores from time to time.
The work area is adequately lighted, heated, and ventilated.
Benefits
Medical insurance with pharmacy benefits
Dental & Vision insurance
401k retirement plan
Six (6) paid Holidays
Three (3) to four (4) Floating Holidays
Eighty (80) to one-hundred and sixty (160) hours of vacation time each year
Life and disability insurance
Associate advocacy benefits
A host of voluntary benefits including accident insurance, identity theft protection, and pet insurance
About Us
We are a leader in wholesale and retail distribution of beauty supplies. Our business is built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!