Assistant Store Leader, Visual

About the Role

Under the direction of the Store Leader, you lead the merchandising team to create an exceptional visual experience. You use your design eye and strategic mindset to plan and communicate the overall merchandise design vision. From seasonal floor plans to daily visual displays, you direct the flow of product from receiving to the sales floor. You also mentor and empower your team to communicate a strong visual message while encouraging professional development.

Responsibilities

• Partner with the Store Manager to establish, communicate, and execute critical brand business goals and expectations in areas such as sales, operations, visual merchandising, HR, payroll/scheduling, training, safety, and loss prevention.
• Provide leadership to Team Leaders in executing and maintaining business goals, including sales, customer service, operational goals, and visual merchandising standards.
• Address associate relations issues effectively and escalate to the Store Manager as needed.
• Coach, teach, train, recognize, and manage performance and development for all store associates to encourage professional growth and build talent.
• Collaborate with the Store Manager to manage and delegate workloads, ensuring execution of plans and strategies across the store.
• Analyze daily, weekly, monthly, quarterly, and year-to-date reporting to prioritize initiatives and workloads for maximizing sales, profitability, customer experience, and team experience.
• Communicate regularly with the management team regarding sales, customer feedback, traffic, and associate training/performance.
• Participate in weekly store walk-throughs with the management team and follow up as required.
• Collaborate with direct reports and act as a role model for teamwork.
• Stay aware of corporate events, initiatives, and promotions; ensure the functional team is aligned and participates.
• Model brand-standard behaviors to provide elevated customer service and set expectations with leadership and associates.
• Communicate positively and enthusiastically about the brand’s initiatives, priorities, and goals.
• Participate and contribute to all leadership routines and meetings.
• Ensure the payroll budget is met in your assigned functional area and proactively communicate scheduling needs to the Store Manager.
• Spend significant time on the sales floor and/or in the back of house, interacting with customers and associates, observing operations, coaching, and assisting as needed.
• Perform other duties as assigned.

Requirements

• Excellent reading and written language skills (English).
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong proactive problem-solving skills.
• Demonstrated ability to set expectations and hold others accountable.
• Strong delegation skills for driving execution and business results.
• Proven ability to build a culture focused on success and teamwork.
• Ability to work a full-time flexible schedule, including nights, weekends, and holidays as needed.

Qualifications

• 2+ years of customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems, and tablet devices.
• Full-time roles require open availability to work flexible hours on weekdays, evenings, and weekends.