Assistant Store Leader (People)-Chicago Oak Street Flagship

Responsibilities

• Lead with a Customer Obsessed mindset by building a team that is engaged, motivated, and consistently focused on delivering exceptional service to every customer.
• Coach Team Members to bring warmth, presence, and purpose to each interaction.
• Own all talent acquisition responsibilities for the store, including outreach, recruitment, interviews, and hiring.
• Proactively manage scheduling and labor planning to ensure the store is staffed to meet business demands while delivering on the SKIMS service promise.
• Drive Results through people. Connect hiring strategies, staffing levels, and team performance directly to your store's KPIs and customer experience.
• Lead and execute the onboarding experience to ensure every new hire feels welcomed, supported, and set up for success!
• Support the Learning Agility of the team by identifying training needs, coaching in the moment, and building learning plans that support career growth and team development.
• Own the store’s performance management routines. Support a culture of clear expectations, feedback, and consistent coaching.
• Manage employee relations with care and objectivity. Have strong communication, confidentiality, organization, and consistent follow-through.
• Identify strong leaders and build a bench of talent by supporting growth and succession plans. Help your team to see a future for themselves at SKIMS.
• Develop and execute engagement strategies that recognize wins, celebrate individuality, and foster team connection. Ensure compliance with all SKIMS policies, procedures, and relevant labor laws.
• Model inclusivity and emotional intelligence in every interaction. Inspire Yourself and Others by supporting a store culture that embraces different voices, perspectives, and lived experiences.

Requirements

• 2–4 years of experience in a people leadership role
• Strong knowledge of hiring, recruiting, onboarding, and performance management best practices
• Track record of proactively identify talent needs and build a strong pipeline through networking and ongoing outreach
• Experience handling employee relations with professionalism, confidentiality, and empathy
• A deep understanding of customer service principles and how people leadership impacts business outcomes
• A strong leadership skills by motivating and coaching the team to achieve company and store business results
• A strong emotional intelligence and the ability to navigate interpersonal challenges with fairness and objectivity
• Able to build trust, connect authentically with Team Members, and lead a team with confidence and care
• A passion for the SKIMS brand and an ability to embody our values and service approach in every interaction
• Ability to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
• Able to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift