Assistant Store Leader - Operations

About the Company

Altar’d State is a rapidly growing women’s fashion brand with 130+ locations in 40 states. The brand emphasizes a sanctuary‑like experience, warm associates, thoughtfully curated products, and a commitment to giving back. Their mission “Stand Out. For Good.” drives initiatives such as Mission Mondays (10% of net proceeds to local charities) and a partnership with Coprodeli USA to build schools in Peru.

Position Overview

The Assistant Store Leader of Operations supports the Store Leader by directing activities required to achieve all store goals, including best‑in‑class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation. This role provides exceptional guest service through relationship building, product knowledge sharing, and maintaining a clean, well‑maintained store environment. Operations Leaders drive excellence by increasing sales, finding operational efficiencies, and developing top talent.

People

• Fosters a guest‑focused team environment by driving volume and anticipating guest needs.
• Achieves excellent guest service by role‑modeling company service standards.
• Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention.
• Holds self and associates accountable for achievement of financial results and performance standards.
• Manages conflict and coaches using company‑recommended processes, standards, and guidelines.
• Empowers and involves associates in decision‑making processes.
• Receives feedback and fosters dialogue around solutions.
• Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results.
• Fosters team commitment through support, relationship building, and recognizing individual contributions.
• Leads by managing through change and adversity.
• Makes recommendations on hiring, promotions, and terminations of team members based on performance.

Process

• Consistently meets or exceeds store and individual goals, contributing to overall store performance.
• Engages guests to make their shopping experience exceptional.
• Co‑leads floor sets/refresh management.
• Manages and oversees scheduling.
• Manages back‑of‑house organization.
• Manages shipment and product preparation processes (steaming, hanging, etc.).
• Plans and manages merchandise markdown process.
• Manages supply orders, maintenance, and cleaning.
• Manages inventory and damages.
• Audits and manages banking and loss‑prevention systems.
• Trains new associates on operational processes.
• Co‑manages payroll and is responsible for the store’s financial performance.
• Responsible for decisions regarding store operations and planning.
• Controls workflow through successful planning and delegation.
• Executes task directives within designated time frames.
• Completes opening and closing procedures.
• Adheres to loss‑prevention practices and reports potential incidents to protect company assets.
• Communicates effectively with the executive team.
• Must be able to lift and carry heavy boxes (up to 30 lb).

Presentation

• Utilizes weekly reporting to track, analyze, and communicate business results and determine strategies to maximize sales.
• Interprets Home Office communication through Store Leader/District Leader partnership.
• Partners with the Visual District Leader and Visual Assistant Store Leader to oversee roll‑out of floorsets, window sets, fixture placement, and overall visual environment.
• Maintains awareness of brand aesthetic and relevance to the store environment, communicating with the team.
• Communicates performance observations and offers feedback to the District Leader.

Qualifications

• At least 1 year of retail management experience.
• Bachelor’s degree preferred.
• Physical ability to perform tasks requiring prolonged standing, sitting, reaching, kneeling, and/or squatting; occasional ladder use and stair navigation; ability to lift and carry 30 lb regularly without assistance.