Assistant Store Leader- Guest Engagement (Marietta, GA)

Position Overview

The Assistant Store Leader of Guest Engagement leads and supports the Store Leader by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation, while driving both associate and guest engagement.

You will provide guests with exceptional service, through relationship building, product knowledge, and presenting a clean, well-maintained store environment. Guest Engagement Leaders drive excellence and provide leadership in all aspects of the store with a special focus on development of associates and the guest experience.

People

• Fosters a guest-focused team environment through driving volume and anticipating guest needs
• Achieves excellent guest service by role-modeling company service standards
• Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention
• Holds self and associates accountable for achievement of financial results and performance standards
• Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
• Empowers and involves associates in decision-making processes
• Receives feedback and fosters dialog around solutions
• Fosters team commitment through support, relationship building, and recognizing individual contributions
• Leads by managing through change and adversity
• Makes recommendations on hiring, promotions, and terminations of team members based on performance

Process

• Engages our guests and make their shopping experience exceptional
• Makes recommendations on hiring, promotions, and terminations of team members based on performance
• Co-leads floor set and refresh strategy
• Co-manages payroll and store’s financial performance
• Leaders new associate on-boarding
• Co-manages the implementation and/or delegation of all weekly operational and visual objectives
• Leads associate education on all associate training to ensure consistency in visual excellence
• Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team
• Effectively communicates merchandise performance observations and offer feedback to the Store Leadership Team

Presentation

• Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales
• Leads associate education on all associate training to ensure consistency in visual excellence
• Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team
• Effectively communicates merchandise performance observations and offer feedback to the Store Leadership Team

Qualifications

• 1 year Retail Management
• Bachelor’s Degree preferred
• Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location.
• Must be able to lift and carry 30 pounds regularly without assistance