Assistant Store Leader, Design & Trade

About the role

The Assistant Store Leader – Design & Trade drives business growth through strong leadership, exceptional client experiences, and elevated design services. You will oversee design services and trade business, develop strategies and client‑eling initiatives that drive sales, customer acquisition, and retention. You’ll hire, train, and develop a high‑performing designer team through comprehensive onboarding, talent development, and performance coaching, fostering a culture of excellence and continuous improvement. By analyzing KPIs, you’ll identify opportunities to enhance sales and service performance while ensuring timely, SLA‑driven design deliverables and a consistent brand experience for every client.

Responsibilities

• Collaborate with the Store Leader to manage and delegate workload, ensuring execution of plans and strategies across the store and assigned area.
• Align with the management team on store business goals, company mission, and initiatives, communicating them to all store associates.
• Partner with the Store Leader to establish and communicate critical metrics and expectations, including sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Analyze daily, weekly, monthly, and quarterly reporting; prepare information related to sales, productivity, and budget for area, regional, or national communication.
• Promote and drive sales, acting as the Leader on Duty (LOD) when required.
• Communicate regularly with the management team about sales performance, customer feedback/traffic, and associate training/performance.
• Participate in weekly store walk‑throughs with the management team and follow up as needed.
• Collaborate with direct reports to promote the customer experience and teamwork, working safely, effectively, respectfully, and efficiently with all associates.
• Coach, teach, train, recognize, and manage performance and development for all store associates to encourage professional growth and build a talent bench.
• Ensure all customers receive gracious, quick, and efficient service; model excellent service with a positive attitude and enthusiasm toward the job and the company.
• Perform other duties as assigned.

Qualifications

• 2+ years of customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems, and tablet devices.

Skills

• Strong communication and interpersonal skills.
• Excellent organizational and time‑management skills.
• Strong proactive problem‑solving abilities.
• Effective delegation skills to support execution and drive results.
• Proven ability to build a culture focused on success and teamwork.
• Ability to work a full‑time flexible schedule, including nights, weekends, and holidays as needed.

Schedule

Full‑time role with open availability to work flexible hours on weekdays, evenings, weekends, and holidays.