Assistant Store Leader, Design & Trade

About the role

The Assistant Store Leader – Design & Trade drives business growth through strong leadership, exceptional client experiences, and elevated design services. In this role, you will oversee the design services and trade business, developing strategies and clienteling initiatives that drive sales, customer acquisition, and retention. You’ll hire, train, and develop a high-performing designer team through comprehensive onboarding, talent development, and performance coaching, fostering a culture of excellence and continuous improvement. By analyzing KPIs, you’ll identify opportunities to enhance sales and service performance while ensuring timely, SLA-driven design deliverables and an elevated, consistent brand experience for every client.

Responsibilities

• In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
• Align with the management team on store business goals as well as the company mission, goals, and initiatives to all store associates.
• Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Analyze reporting daily, weekly, monthly, and quarterly and prepare information relating to and/or affecting sales, productivity, and budget to communicate to the area, region, or national levels.
• Focus on promoting and driving sales as they pertain to, or are driven by, the position and act as the Leader on Duty (LOD).
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic, and associate training/performance.
• Participate in weekly store walk-throughs with the management team and follow up as required.
• Collaborate with direct reports to promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully, and efficiently with all associates.
• Coach, teach, train, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• Ensure all customers are provided gracious, quick, and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Other duties as assigned.

Requirements

• 2+ years of customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems, and tablet devices.
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong proactive problem-solving skills.
• Strong delegation skills in support of execution and driving results.
• Proven ability to build a culture focused on success and teamwork.

Schedule

Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends.