Assistant Store Leader

Eligibility for this role requires a clean driving record (no major moving violations or serious preventable accidents within the last 3–5 years) and a current, valid driver’s license.

About the role

This position assists the Store Leader with daily operations, team leadership, and customer service in a fast-paced car-wash environment. The role involves outdoor work near loud equipment, constant physical activity, and lifting up to 50 pounds.

Responsibilities

• Assist the Store Leader with hiring, training, and employment actions (discipline, termination) for Team Members.
• Coordinate and direct day-to-day workflow, ensuring productivity and efficiency.
• Monitor store performance, identify opportunities for improvement, and make data-driven decisions.
• Assist customers with questions and resolve price discrepancies.
• Enforce sales pitches and maintain proper cash accountability at POS registers.
• Delegate tasks, set clear expectations, and hold Team Members accountable to customer-service standards.
• Provide ongoing coaching, performance feedback, and development plans for Team Members.
• Perform other duties as assigned.

Requirements

• Strong leadership and communication skills.
• Excellent customer-service skills.
• Ability to read, count, and write accurately.
• Ability to work various hours, including weekends and holidays.
• Ability to stand for prolonged periods and operate cash registers or related equipment.
• Ability to lift up to 50 pounds at times.
• High school diploma or equivalent preferred.
• Must maintain a clean appearance per company dress and grooming standards.

Work Environment & Physical Demands

• Outdoor work in a loud environment due to car-wash equipment.
• Constant motion involving physical activities such as lifting (0–50 lbs.), bending, reaching, and stooping.

Benefits

Subject to eligibility requirements, associates may receive:

• Health care benefits (medical, vision, and dental).
• Wellness benefits.
• 401(k) retirement benefits.
• Paid time off, sick leave, and parental leave.

Competencies

• Planning & Organizing: Drive memberships by maximizing car volume and building customer loyalty through a best-in-class guest experience.
• Business Acumen: Analyze reporting and daily trends to make strategic business decisions.
• Inspiring Others: Motivate and inspire the team through Quick Quack Car Wash’s core values (Smart, Kind & Driven).
• Execution: Communicate company standards and monitor adherence to policies and procedures.
• Delegation & Empowerment: Provide clear expectations and hold Team Members accountable to customer-service standards.
• Selecting Talent: Recruit and hire strong talent to ensure the store is always staffed to meet business needs.
• Building Talent: Develop the team to provide outstanding service and prepare them for future growth.
• Coaching: Provide ongoing performance feedback through real-time coaching, 1-on-1s, and individual development plans.
• Decision Making: Seek data from multiple sources to make rapid, well-informed decisions that improve results.