Assistant Store Leader

About the role

Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources.

Responsibilities

• Aid store manager and associates in achieving a favorable customer shopping experience and enhancing customer service/relations.
• Support store manager in planning, implementing, and executing merchandising/operating initiatives.
• Collaborate with department heads and store associates to identify store opportunities, develop solutions, and implement action plans.
• Model and demand a high level of customer service and resolve associate/customer issues/concerns.
• Manage store operations in the absence of the store manager.
• Achieve/exceed weekly, period, and annual sales, wage budgets, and profit budgets, as well as other targeted goals (e.g., safety, shrink).
• Drive sales by working with department managers to maximize sales and profits, reduce shrink, and improve each store department's contribution.
• Analyze and respond to the competitive landscape within the district/division.
• Demonstrate inclusive leadership; expect inclusive behavior from associates.
• Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals and implement division merchandising plans.
• Promote/support strong relationships with local community organizations in the store's surrounding area.
• Aid in building proactive/productive relationships with union representatives/business agents if the store is covered by a collective bargaining agreement.
• Communicate necessary information to associates to help them effectively carry out their duties.
• Serve as a liaison to store/district managers and coordinators on the effectiveness of division merchandising/operational plans/programs.
• Assist store manager in staffing, reducing turnover, and increasing retention.
• Provide timely individual/department performance feedback to department heads and associates.
• Manage and control labor management and supply costs on a daily basis to meet customer service/financial targets.
• Ensure store compliance and associate knowledge of federal, state, and local laws/enterprise policies.
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.

Qualifications

• Minimum High school diploma/GED
• 1 year of experience as department manager, service manager, or equivalent experience
• Store manager/district manager or direct manager approval
• Desired: Retail management experience & knowledge of all aspects of store operations
• Staff supervisory experience

Skills

N/A

Benefits

N/A

Pay

N/A

Schedule

N/A