Assistant Store Leader
About the role
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles. Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. As an Assistant Store Leader you partner with the Store Leader to maximize store productivity and profitability through leadership, coaching, and operational excellence. You set the tone on the sales floor, elevate service through omni-channel and virtual selling, and create an inclusive environment where associates can thrive as their authentic selves.
Responsibilities
- Client & Service Leadership – Model Kate Spade Service behaviors and selling standards; lead a high-energy, client-focused environment. Drive omni-channel and virtual selling; ensure clienteling through client books, outreach, and loyalty programs. Empower the team to personalize experiences and resolve customer issues effectively. Lead customer data capture to support marketing and repeat business.
- Team Development & Leadership – Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance. Set clear goals, review KPIs (traffic, conversion, UPT, AUR), and coach to results. Act as Store Leader in their absence; foster an inclusive, motivating culture. Build community networks to support recruiting and brand awareness.
- Sales & Business Planning – Own store sales plans and forecasts; create action plans to address business opportunities. Inspire the team to exceed performance standards across all selling channels. Partner with corporate teams to analyze