Assistant Station Manager

About the role

At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard-working people who value safety, enjoy working as a team, and have a positive work attitude. The ideal candidate is self-motivated, dependable, and able to work effectively and safely in a fast-paced environment while maintaining 100% total customer focus.

Responsibilities

• Assist Station Manager in the day-to-day operations of the retail facility.
• Maintain oversight of station operations and staff in the Station Manager’s absence.
• Provide work direction, motivation, and coaching to staff during shifts to ensure assigned tasks are completed in accordance with CSI’s guidelines and expectations.
• Support and adhere to execution of established safety, security, quality guidelines, as well as all other CSI policies, procedures, practices, and programs.
• Respond to accidents or incidents in a professional and timely manner, including escalating to Station Manager or Business Consultant as appropriate.
• Ensure all station employees comply with company wage and hour requirements.
• Support and adhere to CSI’s cash/money handling and accountability processes.
• Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process and role-modeling safe behaviors.
• Maintain courteous, professional contact with co-workers, customers, vendors, and the community at large.
• Reliable and predictable attendance.
• Perform all duties of Customer Service Representative (CSR) as needed, including but not limited to:
  • Store Operations
    • Provide work direction to staff during shifts to ensure station operations are covered, including customer service, stocking, cleaning, and food service.
    • Assist with product inventory management, including coordinating with other stations to limit out-of-stocks and conducting mini-audits to ensure accurate stock levels.
    • Support and adhere to CSI’s cash/money handling and accountability processes; comply with Loss Prevention processes.
    • Effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card) to efficiently process customer transactions.
    • Provide assistance/training to CSRs as needed.
    • Use, operate, clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.).
    • Inform Station Manager of any issues or concerns that might affect the store’s customer service, safety record, profitability, or adherence to Company Policies and Procedures.
    • Ensure self, station personnel, and contractors on shift comply with CSI’s safety standards and use appropriate personal protective equipment as required.
    • Use various computer programs to support daily operations of the store. Complete daily/weekly administrative tasks regarding retail and gas sales, compliance, daily paperwork, deliveries, and invoice processing.
    • In the absence of Station Manager, keep Business Consultant informed of station operations and issues.
  • People Management
    • Ensure all station employees understand and comply with company wage and hour guidelines.
    • Support and role-model CSI’s core values of safety, diversity, inclusion, integrity, and trust.

Requirements

• Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters.
• Previous experience in a fast-paced retail, food service, or fuel environment, including cash handling and customer service experience.
• Demonstrated experience operating a cash register, computer console, and other related equipment, tools, and computer software programs and applications.
• Knowledge and application of proper sanitation and safety requirements associated with food storage and serving.
• Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays, based on business needs.
• Ability to multi-task in a fast-paced environment.
• Ability to handle challenging situations professionally, exercising good judgment.
• Ability to work both independently and in team settings.
• Strong interpersonal and verbal and written communication skills.
• High School graduate or equivalent and a minimum 21 years of age.
• Must be at least 18 years of age or older to work in California and Oregon locations.
• Must be at least 21 years of age or older to work in Washington locations or the Graveyard shift from 10pm to 6am.
• Must be at least 21 years of age or older to work in Management positions.

Physical Demands

• Perform the following continuously throughout the shift: walking and standing, sometimes on hard and uneven surfaces, reaching, grasping, and pushing buttons.
• Perform the following frequently throughout the shift: bending, stooping, pushing, pulling, reaching below waist.
• Continuously lift weights up to 10 lbs; occasionally lift weights up to 35 lbs. Follow the team-lift concept if objects are too heavy or awkward.
• Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment.
• Periodic exposure to all outdoor conditions.
• Periodic exposure to cleaning supplies and chemicals, salt, spill absorbents, etc.
• Occasional exposure to walk-in coolers at 34°F.

Travel

Rare, limited to required training, zone/district training, or coverage for nearby stations.

Benefits

• Full-time and part-time shifts available.
• Direct Deposit with competitive weekly pay.
• Health and Wellness packages available for purchase.
• Education reimbursement program.
• Shift Differential Pay for select shifts and job titles.
• Management Bonus Program.
• Loyalty Service time Program.
• Commuter benefit Program.

Pay

Compensation Range: $19.28 - $28.92 per hour.