Assistant Starbucks Manager

Key Responsibilities

• Deliver and promote the Starbucks Experience by providing friendly, knowledgeable, and personalized customer service.
• Ensure beverages and food items are prepared and presented according to Starbucks quality standards.
• Assist customers with product recommendations and answer questions regarding menu offerings.
• Address customer concerns and service opportunities promptly and professionally.
• Serve as a key department leader and assume responsibility for department operations in the Starbucks Manager’s absence.
• Aid in coordinating daily café operations to ensure efficiency and service excellence.
• Support sales growth through suggestive selling, promotional activities, and seasonal product execution.

Department Operations

• Afford assistance in stocking, merchandising, and presenting all food, beverage, and retail products.
• Maintain proper inventory levels and assist with ordering to minimize waste and maintain in-stock conditions.
• Support the execution of Starbucks and company programs, promotions, and marketing initiatives.
• Maintain a clean, organized, and customer-ready café environment at all times.

Leadership & Team Development

• Supervise, coach, and develop Starbucks associates.
• Onboard and train new team members on Starbucks standards, beverage preparation, and customer service expectations.
• Provide ongoing feedback, recognition, and performance coaching.
• Foster a positive, inclusive, and team-oriented work environment.
• Lead by example through professionalism, accountability, and excellent customer service.

Food Safety & Compliance

• Ensure compliance with Starbucks standards, company policies, food safety regulations, and health department requirements.
• Maintain department readiness for operational, food safety, and compliance audits.
• Monitor food handling, storage, temperature controls, labeling, and date rotation procedures.
• Identify and address safety concerns promptly to maintain a safe environment for customers and associates.

Financial Stewardship

• Assist with managing department sales, labor, expenses, and profitability.
• Support shrink and waste reduction efforts through proper ordering, production planning, and inventory controls.
• Monitor product movement and identify opportunities to improve operational performance.
• Help achieve department sales and productivity goals.
• Support labor planning and scheduling efforts to balance customer service and operational efficiency.

Qualifications

• A high school diploma or equivalent is preferred.
• Previous coffee shop, food service, restaurant, retail, or supervisory experience is preferred.
• Strong leadership, communication, and customer service skills are required.
• Knowledge of food safety, sanitation, and beverage preparation procedures is preferred.
• The ability to multitask and prioritize in a fast-paced environment is essential.
• The ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, is necessary.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent bending, reaching, lifting, and twisting.
• Ability to lift and carry up to 40 pounds with or without reasonable accommodation.
• Ability to work around hot equipment, food preparation areas, and refrigerated products.
• Ability to safely operate department equipment in accordance with company standards.

Success Measures

• Provide exceptional leadership, consistently deliver the Starbucks Experience, maintain high standards for beverage quality and food safety, develop and support associates, drive sales and profitability, and ensure operational excellence.