Assistant Starbucks Manager

Job Summary

The Assistant Starbucks Manager supports the Starbucks Manager in overseeing the daily operations of the licensed Starbucks department. This role assists with delivering exceptional customer service, maintaining Starbucks brand standards, driving sales, ensuring food and beverage quality, and leading department associates. The Assistant Starbucks Manager assumes department leadership responsibilities in the absence of the Starbucks Manager.

Key Responsibilities

• Affiliate with managing daily Starbucks department operations to ensure efficient and effective execution.
• Ensure all beverages and food items are prepared according to Starbucks recipes and quality standards.
• Maintain department cleanliness, organization, and presentation standards.
• Support promotional programs, seasonal offerings, and company initiatives.

Customer Service

• Deliver exceptional customer service and create a welcoming café experience.
• Build customer loyalty by providing friendly, knowledgeable, and efficient service.
• Address customer concerns, questions, and special requests promptly and professionally.
• Promote products through suggestive selling and beverage knowledge.

Leadership & Team Development

• Affiliate with recruiting, onboarding, training, and developing Starbucks associates.
• Provide ongoing coaching and performance feedback to support associate growth.
• Help coordinate daily work assignments and staffing needs.
• Foster a positive, inclusive, and customer-focused work environment.
• Support performance management and accountability initiatives.

Food Safety & Brand Compliance

• Ensure compliance with Starbucks operating standards, food safety requirements, and sanitation procedures.
• Maintain department cleanliness, organization, and presentation standards.
• Monitor food and beverage quality to maintain consistency and customer satisfaction.
• Ensure all associates follow company policies, procedures, and workplace safety standards.
• Maintain required operational, food safety, and training documentation.

Financial Performance

• Affiliate with achieving department sales, labor, and profitability goals.
• Monitor waste, inventory levels, and product costs to support financial objectives.
• Support merchandising, promotional events, and seasonal programs to drive sales.
• Identify opportunities to improve efficiency and customer service performance.

We Also Provide a Variety Of Benefits

• Competitive wages paid weekly.
• Access to up to 50% of your earned wages before payday, via our partnership with StreamAssociate.
• Discounts on health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).

For eligibility requirements please visit myACI Benefits

Leaders invested in your training, career growth and development

An inclusive work environment with talented colleagues who reflect the communities we serve

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