Assistant Special Event Manager Seasonal - Retail

Job Summary

Assists in planning and execution of meetings and special events. Assists in the implementation of departmental strategies. Promotes and assists in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate. Leads the team to meet and exceed dail/weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc.

Candidate Profile

• Education and Experience
• High school diploma or GED; 2 years experience in hospitality, event management, food and beverage, sales and marketing, or related professional area.
• OR
• 2-year degree from an accredited university in hospitality, or related major; 1 year experience in hospitality, event management, food and beverage, sales and marketing, or a comparable professional area

CORE WORK ACTIVITIES

• Assisting in Managing Meetings and Special Events Operations and Budgets
• Leads the team to meet and exceed dail/weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc.
• Researches and analyzes new products, pricing and services of competition.
• Learn, operate and train employees on software systems used in events such as ticketing, retail, inventory, space usage, etc.
• Managing Profitability
• Creates opportunities to upsell during event planning.
• Ensuring Exceptional Customer Service
• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Verifies employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Managing and Conducting Human Resources Activities
• Interviews, selects and trains employees.
• Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Provides for the safety and security of the employees or the property.
• Makes sure employees are present and records absences/tardiness.
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.