Assistant Special Event Manager - ICE Attractions

Job Number 26104146 | Full Time | 5350 E Marriott Dr, Phoenix, Arizona, United States, 85054

About the Role

Assists in planning and execution of meetings and special events. Assists in the implementation of departmental strategies. Promotes and assists in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate. Leads the team to meet and exceed daily/weekly goals including, but not limited to, sales, attendance, guest satisfaction, and safety.

Responsibilities

• Leads the team to meet and exceed daily/weekly goals including sales, attendance, guest satisfaction, and safety.
• Researches and analyzes new products, pricing, and services of competition.
• Assists in apprising property of all groups that will impact property operations.
• Assists in execution of event management strategy aligned with the company’s business strategy.
• Conducts daily walk-through of banquet floor to promote client satisfaction and quality standards.
• Learns, operates, and trains employees on software systems used in events such as ticketing, retail, inventory, and space usage.
• Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance event experience and increase revenue opportunities.
• Creates opportunities to upsell during event planning.
• Assists in managing department controllable expenses to achieve or exceed budgeted goals.
• Manages merchandise inventory as needed, enhancing merchandise displays to increase sales.
• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Verifies employees understand expectations and parameters.
• Strives to improve service performance and emphasizes guest satisfaction during all departmental meetings.
• Interviews, selects, and trains employees.
• Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Provides for the safety and security of employees or the property.
• Monitors employee attendance and records absences/tardiness.
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Requirements

• High school diploma or GED; 2 years' experience in hospitality, event management, food and beverage, sales and marketing, or related professional area.
• OR 2-year degree from an accredited university in hospitality or related major; 1 year experience in hospitality, event management, food and beverage, sales and marketing, or a comparable professional area.

Pay

$25.77 - $27.69 per hour | Bonus eligible

Benefits

• Opportunities for training and development.
• Recognition and a place to pursue your passions in a luxury environment with a focus on holistic well-being.
• Work experience in a community with a diverse group of co-workers.
• Access to Marriott International’s portfolio of brands and career opportunities.