Assistant Spa Manager

Overview

Job Title: Assistant Spa Manager
Location: Williamsburg, Brooklyn
Compensation: $75,000
Position Type: Full-Time, In-Spa

Key Responsibilities

• Drive membership and package sales by implementing and executing high-conversion sales strategies.
• Lead by example and personally exceed individual sales goals while coaching the team to do the same.
• Monitor key sales metrics, analyze trends, and proactively adjust strategies to maximize revenue.
• Develop, implement, and manage targeted promotions and sales initiatives to drive membership growth.
• Conduct ongoing training in high touch sales techniques, customer engagement, and upselling strategies.
• Ensure every guest interaction is an opportunity for revenue generation, customer retention, and referral growth.
• Oversee daily front desk operations, ensuring efficiency, service excellence, and adherence to company standards.
• Supervise, train, and motivate a team of front desk associates to deliver a seamless client experience.
• Hold team members accountable for achieving individual and team sales targets.
• Optimize front desk workflows, staffing levels, and scheduling to ensure peak operational efficiency.
• Lead by example in professionalism, communication, and customer service excellence.
• Absent from the Spa Director, handle guest complaints, ensuring that all issues are resolved swiftly and effectively.
• Collaborate with the Spa Director to execute special events, seasonal promotions, and marketing campaigns.
• Take initiative to propose and implement new ideas or changes that could positively impact the spa’s operations, guest satisfaction, or overall efficiency.
• Maintain a high touch, luxury client experience, ensuring every guest feels valued and engaged.
• Serve as the primary point of escalation for client concerns, resolving issues swiftly and professionally.
• Implement strategies to enhance customer retention, loyalty, and satisfaction.
• Uphold and enforce spa policies while balancing client satisfaction and business needs.

Qualifications & Requirements

• Proven success in a sales-driven leadership role, preferably in a luxury spa, hospitality, or wellness setting.
• Strong background in membership and package sales with a history of exceeding revenue targets.
• Demonstrated ability to motivate, coach, and manage a high-performing team in a fast-paced environment.
• Exceptional ability to close sales, upsell services, and drive revenue growth.
• Experience with POS and booking systems; proficiency in tracking and analyzing sales data.
• Able to manage multiple priorities while maintaining a focus on both sales and operational efficiency.
• Strong communication, problem-solving, and de-escalation skills.
• A polished, professional demeanor with a strong commitment to luxury service standards.

Spencer's Commitment

Spencer's is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical condition, genetic information, family and medical care leave status, sexual orientation, gender identity, gender expression, political affiliation, an employee's or their dependent's reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

Spencer's also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.