Assistant Solution Manager

Primary Responsibilities

• Support the Solution Management team by demonstrating initiative, critical thinking, and a solutions-focused approach when assisting clients and business partners.
• Develop expertise in the company’s proprietary benefits administration platform.
• Process transactions in our proprietary platform related to client support tasks and daily operations.
• Aid in the creation, maintenance, and delivery of onboarding and renewal materials.
• Deliver exceptional customer service through timely, accurate, and professional completion of responsibilities.
• Maintain deadlines and prioritize tasks effectively to ensure service expectations are met.

Critical Skills & Abilities

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Exceptional organizational skills with strong attention to detail.
• Ability to work both independently and collaboratively within a team environment.
• Strong critical thinking and problem-solving capabilities.
• Ability to manage multiple priorities in a deadline-driven environment.

Benefits

• Medical, Vision and Dental Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Pet Insurance
• Long and Short Term Disability Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 401(k) with Company Match
• Referral Bonus Program
• Paid Holidays and Paid Time Off (PTO)