Assistant Slot Shift Manager

About the role

Responsible for all activities, pertaining to slots, on the casino floor for shift and area assigned. Assist the Casino Manager-Slots as required.

Responsibilities

• Monitor staff levels, bank/floor assignments, daily and weekly schedules to include breaks.
• Directly responsible for training slot employees, providing each with the knowledge and appropriate direction to perform his/her responsibilities.
• Maintain compliance with all established company, departmental and regulatory agency rules and regulations; provide training feedback, and disciplinary action regarding these rules and regulations.
• Provide clear directives needed to meet departmental standards and achieve departmental and company goals.
• Exhibit sound decision-making qualities, motivate personnel and exhibit effective supervisory skills.
• Avoidance of jackpot and fill transactions.
• Possess a thorough working knowledge of the various types of slot machines, their functions, malfunctions and payout schedules.
• Maintain security of all games, money and employees.
• Routinely strive to build and maintain rapport with slot players and handle customer disputes, making every effort to achieve customer satisfaction.
• Ensure that all performance reviews, disciplinary notices, and superior job performance notices are complete, on time and accurate.
• Monitor the performance of all employees and provide training and coaching as necessary.
• Ensure there is management on the floor and available to employees and guests at all times.
• Make recommendations to the Casino Manager-Slots and/or the Director of Slot Service to improve the efficiency of the department and build business.
• Build a rapport and coordinate daily functions with support service departments.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.

Requirements

• Ability to maneuver to all areas of the casino.
• Ability to lift up to 40 pounds.
• Ability to bend, reach, kneel, twist and grip items.
• Ability to walk and be on feet for long periods of time.
• Sense of urgency and ability to keep pace with peak levels of business and customer demands.
• Ability to work in stressful situations with constant public contact and frequent interruptions.
• Basic math skills.
• Ability to read, write, speak and understand English.
• Ability to respond to visual and aural cues in a loud, fast paced environment.
• Tolerance for secondary tobacco smoke.
• Ability to work any day, any shift.