Assistant Site Manager

About the Role

The Assistant Site Manager (ASM), also known as Car Wash Manager at select flex locations, supports the Site Manager in executing daily operational tasks, leading the frontline team, and delivering exceptional customer experience. This role bridges management responsibilities with frontline support and training, focusing on team supervision, service execution, daily coordination, and customer satisfaction. Depending on site needs, this role may support car wash operations or lube/oil change services.

This role may be classified as either exempt (salaried) or non-exempt (hourly) based on FLSA standards. Exempt Assistant Managers typically support larger or more complex sites and may assume broader leadership responsibilities in the Site Manager’s absence. Non-Exempt Assistant Managers typically support smaller or express locations with emphasis on shift leadership and service.

Responsibilities

• Supervise and coordinate frontline team members during assigned shifts to ensure smooth operations.
• Model and reinforce expected service behaviors, team communication, and adherence to brand standards.
• Provide coaching, real-time feedback, and recognition to team members to support performance.
• Assist Site Manager in onboarding and training new team members.
• Serve as an escalation point for customer concerns and resolve issues promptly and professionally.
• Ensure a clean, safe, and welcoming environment for all customers and team members.
• Support promotional efforts and local marketing initiatives to grow site traffic and membership sales.
• Monitor daily operations, including wash quality, customer flow, staffing, and cleanliness.
• Complete opening/closing duties, daily logs, shift checklists, and other operational tasks.
• Assist in inventory control, supply restocking, and minor equipment checks.
• Partner with the Site Manager to ensure compliance with safety, maintenance, and operational policies.
• Perform other duties as assigned to support the team and site performance, including operational and cleaning tasks.
• Serve as acting manager when designated by the Site Manager or District Manager.
• Participate in leadership development and training programs to prepare for future advancement.
• Supports the damage claims process by collecting customer information, taking photos, and submitting documentation (claim determinations are not allowed).
• Salaried Assistant Site Managers may assist in scheduling, labor cost tracking, basic reporting, and delegation of tasks during the Site Manager’s absence.
• Hourly Assistant Site Managers focus on shift execution and frontline support with limited administrative duties.

Site Type Variations

• Express Sites: Prioritize high-throughput exterior wash operations with a focus on speed, automation, and membership sales. These sites operate with smaller, leaner teams.
• Full-Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher-touch customer experience.
• Flex Sites: Combine full-service and express wash models and may include additional profit centers such as convenience stores and/or lube centers, requiring cross-functional coordination.

Requirements

• High School Diploma or equivalent required.
• Minimum of one (1) year experience in a supervisory role within a car wash or other customer-focused retail environment.
• Minimum of 18 years of age required due to equipment and/or fuel handling responsibilities (where applicable).
• Valid driver’s license preferred (may be required depending on location and responsibilities).
• Must meet all required certification and regulatory compliance standards applicable to the role (e.g., fuel handling, food safety, alcohol/tobacco sales, environmental safety, OSHA requirements).

Skills

• Knowledge: Understanding of basic operational processes and service standards in retail, service, or car wash environments; basic knowledge of cash handling, point-of-sale systems, and loss prevention practices; awareness of safety standards and customer service expectations.
• Skills: Leadership and team motivation; conflict resolution and customer de-escalation; time management and multitasking in a fast-paced environment; clear verbal and written communication; attention to detail and ability to follow standard operating procedures (SOPs); basic computer skills (e.g., email, spreadsheets, data entry).
• Abilities: Ability to lead by example and influence peers; ability to work flexible hours, including evenings, weekends, and holidays; ability to learn quickly and apply new procedures.

Physical Requirements

• Ability to walk, stand, and move on uneven, moving, and/or wet surfaces.
• Ability to stoop, crouch, bend frequently, and constantly use fingers, hands, and arms, including occasional ladder use.
• Ability to twist, carry, reach, push, and pull frequently.
• Ability to lift and carry 50 pounds without assistance for work-related materials.
• Ability to work outdoors and be efficient in all weather conditions.
• Ability to work on your feet in a fast-paced, physically active environment.
• Ability to work in an environment with varying noise levels, including loud sounds from machinery or high-traffic areas.
• Use of personal protective equipment (gloves, eyewear, etc.) as required.
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise.