Assistant Showroom Manager, Blue Nile

About the role

Blue Nile is looking for a passionate and talented Assistant Showroom Manager to help lead a team of Luxury Sales Consultants at our retail showroom in Short Hills, NJ. The ideal candidate understands our white-glove culture and has a passion to educate customers about jewelry purchases. The Assistant Showroom Manager supports the team by being a resource regarding Blue Nile products, practices, selling techniques, and policies and procedures.

An Assistant Showroom Manager at Blue Nile is outgoing, passionate, helps others, and driven for results.

Responsibilities

• Demonstrate industry-leading selling and service behaviors to build strong customer loyalty and relationship to Blue Nile in support of our initiative to become their jeweler for life.
• Self-motivated and able to lead others.
• Demonstrates strong leadership skills and committed to giving ongoing coaching and redirection to maintain adherence to expectations.
• Personally achieve individual sales and client activity goals.
• Takes lead on customer escalations.
• Finds ways to resolve and partner with the manager on difficult situations.
• Ability to follow company directions and adapt to new initiatives.
• Team player and committed to maintaining our professional and friendly environment with team members and clients.
• Special process expert.
• Aware of current trends in jewelry and the competition.
• Maintains store standards and protects the brand.
• Manage daily, weekly, monthly KPIs and team progress to plan.

Requirements

• 3+ years of customer service/sales background.
• Jewelry experience is not required but preferred.
• Prior management experience in retail.
• Proven track record of increasing personal sales volume.
• Effective communication skills both written and verbal.
• Embraces technology and implements new systems seamlessly.
• Strong sense of urgency and bias for action.
• Ability to make decisions quickly and accurately.
• Proficient in Microsoft Office.
• Effective time management.
• Willingness to learn.
• Strong collaborative and interpersonal skills.
• Passion for training and learning and executing against timelines and goals.
• Demonstrates the ability to build and maintain strong client relationships with tangible metrics.

Benefits

• Medical, vision, and dental coverage.
• 401(k) employer match.
• Discretionary bonus for regular positions.

Pay

The hourly pay range for this job is $26.00 - $34.00. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience, among other factors.