Assistant Showroom Manager, Blue Nile

About the role

Blue Nile is looking for a passionate and talented Assistant Showroom Manager to help lead a team of Luxury Sales Consultants at our retail showroom in Town Center at Boca Raton, Boca Raton, FL. The ideal candidate understands our white-glove culture and has a passion for educating customers about jewelry purchases. You will support the team as a resource on Blue Nile products, practices, selling techniques, and policies and procedures.

We celebrate all stories of love—from engagements to anniversaries, welcoming a new child, promotions, holidays, and birthdays. If you are outgoing, passionate, and driven for results, this role is for you.

Responsibilities

• Demonstrate industry-leading selling and service behaviors to build strong customer loyalty and long-term relationships with Blue Nile.
• Lead, empower, motivate, and inspire the team to provide world-class customer service and maximize sales.
• Demonstrate strong leadership skills with a commitment to ongoing coaching and redirection to maintain adherence to expectations.
• Personally achieve individual sales and client activity goals.
• Take the lead on customer escalations and resolve difficult situations in partnership with the manager.
• Follow company directions and adapt to new initiatives.
• Maintain a team-player mindset to uphold our professional and friendly environment for both team members and clients.
• Serve as a special process expert and stay aware of current trends in jewelry and the competitive landscape.
• Maintain store standards and protect the Blue Nile brand.
• Manage daily, weekly, and monthly KPIs and track team progress to plan.

Requirements

• Sales experience with a proven ability to lead and develop a team.
• Outgoing, passionate, and results-driven personality.
• Commitment to delivering a white-glove customer experience.
• Strong knowledge of jewelry or a willingness to learn and educate customers.