Assistant Shop Manager

PRINCIPLE ACCOUNTABILITIES

• Assists the Shop Manager in achieving the shop’s sales targets by maximizing profits, minimizing costs and managing workforce budgets
• Delivering excellent customer service by example, ensuring highly visible and effective customer service management
• Consistent sales floor presence, talking with customers and associates to ensure the best service is provided consistently through effective floor supervision
• Aids the Shop Manager in recruitment, training, developing, and coaching all members of the shop team to ensure high-performance and productivity
• Demonstrates a respect for diversity and flexes managerial style when working with associates of different skills and responsibilities; maintains a positive and healthy workplace
• Ensures store compliance with company policy and procedures, taking a consistent approach with all associates
• Ensures brand image is presented consistent with visual merchandising and service expectations
• Minimizes loss by adhering to all loss prevention procedures, stockroom processing and replenishment procedures, and inventory management processes
• Maintains awareness of market trends in the accessory industry, monitoring activity of local competitors

Required Skills & Experience

• Minimum 3 years of supervisory experience (1 or more in an Assistant store manager or equivalent role) in a retail environment or related area
• High School graduate or equivalent; college degree preferred
• Ability to adapt and multi-task in a fast-changing, retail environment
• Develops, motivates staff and others through strong leadership and interpersonal skills
• Strong communication skills, both written and verbal
• Basic computer skills and software proficiency (MS Word, Excel and Outlook preferred)