Assistant Service Manager

About Transcat

Transcat is a dynamic, innovative, growing company recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees in technical, consulting, operational, sales, finance, and corporate roles, we deliver on our “Trust in Every Measure” promise to customers in vital industries such as life sciences, aerospace, defense, energy, and utilities. Our employees live our values every day—the Transcat Way—and are at the center of the rewarding, challenging, and life‑changing work we do.

What Transcat Offers

• Work that matters
• A values‑based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and more

Role Summary

The Assistant Service Manager assists the Calibration Service Manager in executing duties and, when delegated, represents the Manager in their absence. The role supports corporate, divisional, and lab goals, objectives, and customer requirements through effective management of Calibration Laboratory staff and collaboration with local laboratory sales and corporate support staff. The incumbent operates within accepted business and technical practices, company policies, and safeguards company and customer assets, equipment, material, and information.

Responsibilities

• Manage lab operations in the Service Manager’s absence
• Plan and develop strategies while controlling workflow
• Schedule and meet on‑site commitments and demand
• Ensure and enforce compliance with all company, customer, and governmental policies, procedures, and standards; take corrective action when necessary
• Identify, motivate, and train qualified laboratory personnel
• Schedule workload to meet customer and company demands
• Provide ongoing technical assistance and direction to staff regarding company services
• Contribute input for employee performance appraisals and ensure timely delivery
• Identify necessary on‑site progressive discipline and manage employee grievance procedures
• Establish and maintain positive customer and employee relations, fostering teamwork within the laboratory and with sales staff
• Prepare technical data in accordance with ISO/IEC 17025 and corporate quality procedures
• Provide technical assistance and direction to technicians in areas of expertise
• Assist in the professional development and training of laboratory staff
• Protect company assets, information, and interests
• Assist in developing cost‑saving measures
• Participate in interviewing, hiring, and training employees
• Perform other duties as assigned

Required Knowledge, Skills, and Abilities

PMEL (Precision Measurement Equipment Laboratory) or TMDE (Test Measurement Diagnostic Equipment) training and military experience in the calibration field, plus 5+ years of civilian experience (including at least 1 year in a supervisory capacity).

Education and Experience

Preferred: Bachelor’s degree from an accredited four‑year college or university, preferably in a technical field. 5+ years of experience in repair and calibration of instruments, preferably in progressively responsible positions (or an equivalent combination of education and experience).

Equal Opportunity

Transcat is an equal opportunity employer and prohibits discrimination on the basis of any protected status. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic‑violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations will be provided for individuals with disabilities to enable performance of essential job functions, unless such accommodation would cause undue hardship or a direct threat to health or safety.