Assistant Service Manager

Assists the Service Manager in the successful completion of the day-to-day maintenance of a new apartment community in accordance with Shea Properties standards, policies, and procedures. Performs specific carpentry, plumbing, painting, electrical, HVAC, masonry, appliance, and other general and preventative maintenance repairs. May provide direction to the service staff to ensure timely completion of all work.

Responsibilities

• Ensures all safety regulations are followed.
• Participates in and leads lineup on a routine basis.
• Prioritizes and completes maintenance work and service requests in conjunction with the Service Manager; completes related paperwork accurately and timely.
• Performs carpentry, plumbing, painting, electrical, HVAC, masonry, and other general maintenance in accordance with company standards and local building codes.
• Repairs and maintains property emergency and security systems as needed.
• Performs scheduled preventative maintenance according to the community’s program.
• Schedules and inspects apartment maintenance turnover process; ensures apartments are rent-ready.
• Assists with vendor/contractor work inspections to ensure quality, completeness, and compliance with company standards.
• Organizes parts and materials required for maintenance tasks to ensure efficient completion.
• Assists in maintaining inventory and records inventory items properly.
• Maintains storage facilities, equipment, and the maintenance workshop in a neat and orderly condition.
• Communicates safety concerns and community appearance to property management staff to ensure a quality and safe living environment.
• Recommends new technologies, methods, and materials to the Service Manager to improve operating costs.
• Provides on-call maintenance for evenings, weekends, and holidays as scheduled.
• Provides and maintains personal hand tools customarily used in the industry and building trades.
• Performs other duties as assigned; responsibilities may vary depending on community size.

Requirements

• Basic computer skills; ability to create and close out work orders.
• Ability to perform advanced maintenance tasks including painting, carpentry, electrical, HVAC, plumbing, and pool maintenance.
• Effective oral and written communication skills; ability to give clear direction and respond to inquiries.
• Exceptional customer service skills.
• Project management skills including planning, organizing, and coordinating tasks.
• Conflict negotiation and resolution abilities.
• Ability to operate hand tools.
• Knowledge of First Aid and safety procedures.
• High School Diploma or equivalent, supplemented by specialized courses in HVAC, plumbing, electrical, and carpentry.
• Minimum of 2 years of property management experience performing advanced maintenance duties.

Work Environment

The Assistant Service Manager works on-site at an apartment community, interfacing with residents, vendors, and internal teams. The work schedule varies but typically includes 8 a.m. – 5 p.m. shifts and weekend days (Saturday/Sunday). Must be available for overtime and on-call duties as needed. Flexibility and availability are required based on property needs. Travel may be required (10-25% of the time).

Physical Requirements

Must be physically capable of consistently completing position responsibilities in conformance with professional standards. Duties frequently require standing, walking, sitting, using hands, reaching, stooping, kneeling, crouching, or crawling. May require lifting and/or moving up to 50 pounds and operating power tools. Must be able to drive occasionally for work-related tasks.

Pay

$28.00 - $30.00/hour.

Benefits

• Participation in the maintenance program and annual discretionary bonus plan.
• $1,000 sign-on bonus.
• PTO and paid holidays.
• Medical, vision, 401K, disability, and life insurance.
• 40% discounted apartment (based on availability).
• Cell phone allowance.