Assistant Service Manager

About the role

The Assistant Service Manager supports daily service operations by coordinating trailer check-ins, assisting with repairs, and ensuring seamless communication between departments and customers.

Responsibilities

• Check in incoming trailers, including taking photos and logging stock details via email
• Inspect trailers for repairs needed and communicate findings
• Generate invoices, close POs, and follow up on outstanding balances
• Aid parts department in creating accurate quotes and follow up on status of service-related part orders
• Create and manage work orders for customers and stock trailers
• Take service customer information. Create work orders for service customers, PT’s and PL’s using CDK and S.O.D.
• Quote trailer repairs. Invoice trailer work.
• Communicate to service customers the status on their trailers in a clear and courteous manner as well as follow up with customers after service work has been completed and trailer has been picked up.
• Keep all trailers on lot organized and in designated spots. Update trailer inventory board on locations of trailers daily. Tag trailers with the appropriate color tags. Lock all gates.
• Assist on a as needed basis

Requirements

• Strong understanding of service operations and procedures
• Strong communication skills
• Equipment maintenance
• Sufficient computer skills and ability to learn various software functions
• Troubleshooting/Problem-Solving

Physical Requirements

• Must be able to lift 75-100 pounds unassisted
• Work outdoors in various weather condition

Education And Experience

• High School Diploma or equivalent
• Previous mechanical technician experience