Assistant Service Manager
Legend Management Group is a 100% fully COVID‑19 vaccinated company and has a mandatory vaccination policy in place.
Responsibilities
- Work with the service and office team to provide exceptional customer service to resolve all maintenance‑related issues to the satisfaction of our residents.
- Lead by example and be a role model for the standards and behaviors consistent with our core values.
- Show care and concern for our residents through follow‑ups and completion of their apartment service requests.
- Resolve maintenance issues in the areas of HVAC, electrical, plumbing, and appliance repair.
- Manage records of activity in the maintenance software system.
- Manage the make‑ready and apartment turnover process so apartments can be leased and new residents can move in.
- Preserve the value of the building by working on preventative maintenance programs.
- Preserve the beauty of the building and the safety of the community through general upkeep, cleanliness, snow removal, and grounds maintenance.
- Sustain peak efficiency operation levels for all property components.
- Assist the Service Manager with improvements/services, including the bidding process.
- Assist the Service Manager to maintain relationships with vendors and negotiate pricing.
- Maintain and monitor inventory within budgeted guidelines.
- Work weekends or evenings and be on‑call for after‑hour emergencies.
- Assist the Service Manager with team schedules, move‑in/move‑out schedules, and prioritizing service requests.
- Commit to professional development, stay up to date with industry trends and changes, and attend training.
Requirements
- High school diploma or equivalent.
- 2+ years of facilities, residential, or multi‑family maintenance experience (supervisory experience a plus).
- HVAC, EPA certification (CFC Universal).
- Reliable transportation and a valid driver’s license.
- Ability to exert up to 50 lb, climb stairs, use ladders, and work in varying weather conditions.
Compensation
Salary range: $28.62–$34.28 per hour (based on experience) with a $5,000 annual bonus potential.
Benefits
- Great compensation package and bonus plan.
- 100% employer‑paid health insurance.
- Dental & vision insurance.
- Paid time off – holidays, vacation, sick, administrative, and bereavement.
- Company‑matched 401(k).
- Apartment rent discount.
- Tuition assistance.
About Us
Legend Management Group is an apartment management company with communities in Maryland and Virginia, serving discerning residents for over 35 years. The company has consistently earned the Employee Choice Award through the Swift Bunny employee engagement survey, reflecting a culture that values feedback, minimizes turnover, and empowers employees. Legend’s core values—People First, Create Exceptional Experiences, Embrace Change and Innovation, Balance Work and Play, and Inspire and Empower—guide every team member, resident, and partner.