Assistant Service Manager
KIA of Old Saybrook · New London, CT · 3 mo ago
OTHR$65k–$90k/yrFull-time
Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance based on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Requirements
- Above-average energy level
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- 2+ years of experience in a customer service role
- Strong communication and organizational skills
- Ability to work in a high-volume environment with professionalism
- Knowledge of vehicle systems and maintenance schedules (a plus)
- Positive, team-oriented attitude
Pay
$65,000 - $90,000/year
Schedule
Great hours & schedule options available