Assistant Service Manager

THE OPPORTUNITY

Responsibilities

• Works with the Service Manager to forecast goals and objectives for the department and strives to meet them.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Maintains open communications and good relationships with other department personnel - Parts, Body Shop, Sales, Administration, and Credit.
• Maintains high-quality service repairs and minimizes comebacks.
• Conducts periodic spot checks of completed jobs for thoroughness and quality and addresses any customer issues before the customer’s vehicle leaves the shop.
• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Service Advisor responsibilities including scheduling service appointments, greeting customers, writing up repair orders and providing accurate estimates to customers and communicating with customers throughout the service engagement.
• Opens and closes repair orders.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience and handles any customer issues promptly.
• Ensures the safety of all employees.

Qualifications

• High school diploma or general education degree (GED) essential.
• Post-secondary diploma or trades certification in a related field preferred.
• Three years related experience and/or training including some supervisor or lead experience.
• Heavy duty truck technical knowledge.
• Strong leadership skills.
• Excellent customer relations skills.
• Strong business ethics with a professional approach at all times.
• Functions well with large volume and fast-paced work environment.
• Valid Driver’s License.

Benefits

Us Benefits Package Our employees receive a generous benefits package including:

• Medical/Dental/Vision
• Prescription benefits
• 401k with employer matching program
• Long Term and Short Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• Paid Time Off
• On-going training opportunities

Pay

The salary range for this position is $95,000 to $105,000 annually plus bonus opportunity.