Assistant Service Manager

About the role

At Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors. Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fast-growing company that puts their employees first – Hilltop Residential is it!

Responsibilities

• Repair and enhance our community by addressing all plumbing, electrical, appliance, carpentry, and painting needs; on-the-job training will be provided as needed.
• Be a creative problem solver who is attentive to detail, manages time well, and learns quickly.
• Respond to service requests promptly, collaborating with teammates and prioritizing requests to earn resident trust and satisfaction.
• Monitor apartment vacancies daily and initiate the turnover process with painting, cleaning, and repairs.
• Perform preventive maintenance to safeguard equipment, helping it last longer and minimizing costly repairs.
• Walk the property daily to inspect all areas for cleanliness and safety, maintaining great curb appeal.

Requirements

• 1+ years of hands-on general maintenance experience.
• Availability to work a flexible schedule, including weekends.
• Rotating on-call responsibility for after-hours emergencies.
• Valid driver’s license and/or access to reliable transportation.
• EPA license preferred.
• This role requires an EPA Universal or HVAC certification; Hilltop Residential will cover the cost for you to obtain the required certification if selected.