Assistant Service Manager

Fred Beans Ford of Langhorne is looking for an experienced Assistant Service Manager / Service Advisor to join a high‑volume dealership with a busy service operation and a strong customer base.

Responsibilities

• Serve as the primary point of contact for customers throughout the service process.
• Greet customers, identify their service and repair needs, and accurately document concerns.
• Work closely with technicians to communicate repair recommendations, timelines, and updates.
• Review recommended services and repairs with customers and obtain necessary approvals.
• Build lasting customer relationships and help drive customer retention.
• Prepare and review repair orders for accuracy.
• Monitor the progress of vehicles throughout the day and keep customers informed.
• Help maximize service department performance while maintaining a strong focus on the customer experience.
• Collaborate with Service Management and the technician team to keep a busy shop running efficiently.
• Follow up with customers and help resolve concerns when needed.

Requirements

• Previous automotive Service Advisor or Assistant Service Manager experience (strongly preferred).
• Strong understanding of automotive service and repair processes.
• Ability to manage multiple customers and repair orders in a fast‑paced environment.
• Excellent communication and relationship‑building skills.
• Strong sales and customer service abilities.
• Organized, detail‑oriented, and comfortable prioritizing throughout a busy day.
• A customer‑first mindset and commitment to high customer satisfaction.
• Valid driver’s license and reliable transportation.

Benefits

• Voted “Best Places to Work” with an 8‑year people‑first culture.
• Busy, high‑volume Ford service department with a strong customer base.
• Strong brand support from Ford and resources of Fred Beans Automotive Group.
• Company‑funded training and ongoing professional/leadership development.
• Career growth opportunities within service management and across the Fred Beans organization.
• Performance‑based earning potential.
• No Sundays – Monday through Saturday schedule.
• Comprehensive benefits package:
  • Medical, dental, and vision insurance
  • Life and disability coverage
  • Pet insurance
  • 401(k) with company match
  • Paid parental leave
  • Paid vacation, personal days, and holidays
  • Volunteer Time Off
  • Bereavement leave
  • Employee referral bonuses
  • Discounts on vehicle purchases, parts, and service
  • AutoRewards membership with savings at more than 150 vendors
  • Healthy Living Program supporting physical, mental, and financial wellness

Schedule

Monday through Saturday; no Sundays required.

Fred Beans Automotive is an equal opportunity employer.