Assistant Service Manager

Primary Responsibilities

• Write service repair orders and assist customers throughout the day.
• Lead the daily operation of the service department.
• Monitor shop workflow and technician productivity.
• Coach and support service advisors and technicians.
• Resolve customer concerns quickly and professionally.
• Review open repair orders and follow up on delayed work.
• Maintain labor sales, gross profit, CSI, and department performance.
• Ensure warranty, safety, and dealership policies are followed.
• Work closely with Parts, Sales, and the Store Manager to achieve dealership goals.
• Help hire, train, and develop service team members.
• Maintain a clean, organized, and safe work environment.

Qualifications

• Previous automotive service advisor or service management experience preferred.
• Strong leadership and customer service skills.
• Excellent communication and organizational abilities.
• Working knowledge of dealership service operations and DMS systems.
• Valid driver's license.