Assistant Service Manager

Why Kunes Auto & RV Group? Kunes Auto & RV Group is an award‑winning, values‑driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top‑tier automotive solutions. Join our team and become part of a fast‑growing company that puts people first!

Position Summary

Kunes Auto & RV Group is seeking a skilled and customer‑oriented Assistant RV Service Manager. In this role you will serve as the vital link between customers and the service department, supporting the Service Manager in leading the department—assisting customers, coordinating technicians, and helping drive an efficient, high‑quality shop—while assessing service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

Responsibilities

• Customer Engagement
  • Greet customers warmly, assess their RV concerns, and record their needs.
  • Recommend maintenance and repair services based on manufacturer specifications and RV history.
  • Prepare detailed repair orders, including labor and parts estimates, for customer approval.
  • Communicate inspection results, recommend corrective actions, and provide updates on repair progress.
  • Explain costs and secure customer authorization for additional work.
  • Advise customers on RV care, preventative maintenance, and available services.
  • Maintain a customer‑focused environment, resolving inquiries, concerns, and complaints promptly and professionally.
  • Build relationships to encourage customer loyalty and long‑term business.
• Leadership & Operations
  • Assist in managing, training, and motivating service technicians and support staff.
  • Schedule service appointments and assign work to ensure timely, efficient completion of service orders.
  • Support day‑to‑day shop operations, including workflow, inventory needs, and scheduling.
  • Help monitor performance metrics and identify opportunities for continuous improvement.
• Quality Control & Compliance
  • Conduct inspections and diagnostics to ensure service quality and safety adherence.
  • Ensure all service work meets manufacturer and industry standards.
  • Maintain accurate records for service, parts usage, and labor hours.
  • Coordinate with technicians to ensure RVs are serviced within the promised timeframe.
  • Implement quality control processes to minimize errors and ensure customer satisfaction.

Requirements

• Strong communication and organizational skills with attention to detail.
• Proficiency with computer systems and service scheduling software.
• Valid driver’s license and clean driving record.
• Preferred: 2+ years prior experience in automotive or RV service, ideally with some supervisory or lead experience.
• Working knowledge of RV systems and components, diagnostic and repair methods.
• Knowledge of vehicle maintenance and repair processes.

Compensation

• Competitive salary
• Bonus opportunities
• Daily pay options

Work Environment

The service department is fast‑paced and requires attention to detail, strong leadership, and the ability to handle multiple priorities. Work is performed in a shop setting with exposure to various weather conditions, and occasional travel for training or industry events may be required.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holiday pay
• Life insurance
• Employee assistance program
• Daily pay options
• Employee discounts on vehicles, parts, and service
• Ongoing training and professional development
• Career advancement opportunities throughout Kunes Auto & RV Group