Assistant Service Manager

Responsibilities

• Supervise and support service technicians, ensuring efficient diagnostics, repairs, and maintenance procedures are followed accurately.
• Promote upselling of additional maintenance and repair as due by mileage or inspection conditions, to maximize revenue opportunities.
• Maintain excellent customer relations by explaining repair needs clearly, providing estimates, and ensuring customer satisfaction throughout the service process.
• Manage administrative tasks such as service writing, auto estimating, and maintaining detailed records of work performed.

Requirements

• Proven dealership experience with a strong background in General Motors auto service management.
• Extensive knowledge of automotive diagnostics, mechanical systems, and repair procedures to ensure accurate and efficient service delivery.
• Ability to upsell services confidently while maintaining integrity and customer trust.
• Strong customer service skills with a focus on clear communication and problem-solving.
• Familiarity with auto estimating software and service writing procedures.
• Mechanical knowledge complemented by hands-on experience as a mechanic or service technician is highly desirable.
• Excellent organizational skills with attention to detail in cash handling and record keeping.
• Valid driver’s license with a clean driving record.

Benefits

• Medical Insurance Options after 60 days
• 401K
• Dental insurance
• Vision insurance
• Disability Insurance
• Life Insurance

Qualifications

• Average years of experience: N/A
• Education: N/A
• Experience: Automotive Service Management
• GM experience required

Skills

• Customer Service
• Auto Estimating
• Service Writing
• Automotive Diagnostics
• Customer Relations
• Organizational Skills

Pay

Salary range: TBD

Schedule

Full Time