Assistant Service Manager

Responsibilities

• Manage Field Service (FS) Division
• Cook daily staffing/dispatch with FS technicians (copy executive & sales teams)
• Open WO’s for jobs
• Accurately document customer information, including equipment details, issues, and requested services
• Maintain service progress and follow up with technicians to ensure timely completion of work orders
• Review completed work orders for accuracy, ensuring that all services performed are properly documented, including labor hours, parts used, and any additional charges
• Source parts for jobs as needed
• Ensure technicians have proper tools, equipment & support to get jobs done
• Ensure technicians and parts reach the proper destination for the jobs
• Calculate and prepare detailed service invoices, ensuring accuracy of billing information and adherence to company pricing policies
• Add assets to Manager+
• Review & approve payroll
• Conduct weekly calls with all FS Sites to keep them up to date on WO’s & Invoicing
• Monitor equipment hours for services & maintenance on customer & rental equipment
• Complete end of the month CID reports for all rental equipment
• Communicate with customers in a professional and courteous manner, understanding their service needs and addressing any concerns or questions
• Maintain accurate and organized service records, both in physical and electronic formats, ensuring easy retrieval and compliance with company policies
• Aid South Region Service Manager with oversight of Memphis Shop
• Manage inventory levels for service parts and supplies, ensuring availability and timely replenishment
• Process customer payments, either in person or through electronic systems, and provide receipts as necessary

Requirements

• At least 1 year of management experience
• Heavy equipment experience preferred
• Reliable and extremely trustworthy
• Excellent organizational and time management skills
• Strong multitasking skills
• Attention to detail and accuracy
• Advanced computer skills and strong Microsoft and Excel ability
• Strong written and verbal communication skills