Assistant Service Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Aid in preparing price sheets for all repair orders.
• Create work orders and establish customer files.
• Determine appropriate charges for materials and labor for each customer or internal account.
• Control parts inventory by ensuring all items leaving the parts area are billed and handling returns and cores daily.
• Review and maintain repair orders for accuracy and completeness.
• Assist with warranty claims and manufacturer claim forms.
• Maintain up-to-date and organized service library of bulletins and reference material.
• Process records of parts requisitions, parts invoices, material invoices, and outside labor invoices for proper accounting.
• Communicate and coordinate work schedules with Service Technicians.
• Assist customers with repair and service orders.
• Schedule and reschedule service work.
• Resolve work performance or billing inquiries as requested.
• Manage service department in the absence of the Service Manager.
• Maintain a safe working environment and adhere to company safety program.

CUSTOMER SERVICE RESPONSIBILITIES

• Ensure every customer is satisfied with products, services, and support of all staff.
• Resolve customer concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customers.