Assistant Service Manager

Principal Responsibilities

• Effectively facilitate Bane-Welker service process by following the established procedures in ways that meet or exceed customer and company expectations.
• Accurately transfer customer service needs to the work order by professionally greeting, listening to, and communicating with the customer in a way that builds their comfort and confidence.
• Understand and follow the established repair order process through to its satisfactory and timely completion, including effective scheduling and interdepartmental coordination.
• Effectively keep customers informed and updated on the repair status of their unit.
• Verify that quality control is done and arrange for delivery back to the customer.
• Accurately estimate and document all charges on the repair order.
• Closely finish all repair orders in a timely manner to optimize cash flow in alignment with business objectives while adhering to safety policies and guidelines.
• Obtain warranty and all other required authorizations in a timely manner.
• Stay current on product information such as recalls, service bulletins and warranty guidelines.
• Optimize service profitability to help sustain and strengthen the dealership.
• Meet or exceed individual service sales goals by selling additional service/maintenance, parts, and accessories.
• Attract, lead, develop, and retain talent that results in a team that is highly aligned with Bane-Welker guiding principles and is highly productive and motivated.
• Ensure the service department has a strong interdepartmental working relationship to align the team's needs so that solutions are embraced and supported.
• Supervise technicians in getting their work completed in a timely, effective, and correct manner.
• Utilize Bane-Welker programs and promotions effectively to deepen customer relationships.

Requirements of Position

• Must have a customer focused and “be of service” attitude.
• Demonstrate organizational ability and systematic timing.
• Possess adequate knowledge of work processes and requirements for both physical labor and shop equipment.
• Ability to demonstrate the guiding principles of Bane-Welker.
• Be proficient in Outlook/Microsoft Office and computer skills.
• Proven knowledge of methods, materials, tools, and techniques used in the repair of agricultural equipment.
• Be able to demonstrate leadership, tact, and knowledge in assigning and instructing personnel in the proper performance of mechanical operations safely and without damage to materials or persons.
• Have an outstanding knowledge of mechanical, electrical, and hydraulic systems.
• Possess mechanical ability and familiarization with testing equipment and diagnostic procedures.
• Be experienced in operating vehicles and equipment used for diagnostic purposes.
• Must have a valid driver’s license.